By: Peter Post
Email is one of the, if not the, major communication tools in business today. But, like all tools, when used inappropriately it can cause damage. Its biggest benefit, speed of communication, is also its biggest problem. In the moment, dashing off an email or a reply can seem like you are being efficient, direct, and succinct, but in the eyes of the recipient your message may be perceived as disrespectful and/or rude. Its biggest deficit is that it depends on words only – no tone or voice, no facial expressions to emphasize the intention of your words. [Read more…]
Source: boston.com