By: Michael Hinshaw For the last several years, improving customer experience has been rightfully viewed as one of the most important things any organization can do to drive value. In fact, the phrase is used with the same reverence (and lack… Continue Reading
By: Ken Downer Whether it’s your first leadership position or your fifty-first, taking over can be a challenging business. One key to success? Don’t start out by answering questions; start by asking them. Today we’ll talk about four new leader… Continue Reading
By: Lindsey Pollak Believe it or not, April 25 was National Telephone Day, a designation that probably sounds about as quaint to millennials as National VHS Day. We know young people looooooooove their phones (of course, these days most all… Continue Reading
By: Adriano Pianesi Reality can be understood as a simple process of cause and effect: “We did A, but got Y instead of X. Next time let’s do B to get X.” Learning is separated from doing: “We don’t have… Continue Reading
By: Leah Fessler In two surveys conducted by leadership development consultancy Zenger/Folkman, each of nearly 8,000 managers, 44% of managers reported that they found it stressful and difficult to give negative feedback. One-fifth avoid the practice entirely. Even more surprisingly,… Continue Reading
By: S. Chris Edmonds How well do you personally model integrity in your day-to-day interactions? People are always watching us, appraising whether we keep our promises and “do what we say we will do.” Colleagues watch us. Neighbors watch us.… Continue Reading
By: Alaina Love It’s usually a prescient sign that it’s not going to be a great meeting when two women walk into your office and one is trembling while the other is on the verge of tears. Such was the… Continue Reading
By: George Slefo In an attempt to dramatically upset the established order of cellphone carriers in the United States, Virgin Mobile has struck a deal with Apple to make consumers an offer that seems too good to be true: one… Continue Reading
By: Julie Winkle Guilioni Mindfulness continues to garner significant attention in business. And it makes sense. When companies like Google, Apple, McKinsey, Intel, and General Mills all focus in a particular direction, others will naturally follow—especially when research paints such… Continue Reading
By: Steve Zurier A new study of more than 200 business owners, CEOs, executives, and knowledge workers by the Business Performance Innovation (BPI) Network found that while most are concerned about cyberattack-borne breaches of critical documents, the top concern by… Continue Reading