By: Michael Simmons It has been over three years since Steve Jobs died. Since then, books have been written and movies have been made. Each has celebrated his legacy and aimed to share the secrets he used to build the largest… Continue Reading
By: Dilip Bhattacharjee, Jesus Moreno, and Francisco Ortega Technological advances have made it much easier for companies to understand customers on an individual basis. Even so, engaging with customers is still undertaken largely through personal contact. And there’s no shortcut to… Continue Reading
By: Terry St. Marie On paper, and in your head, you have the best team in the world – and yet, things are not clicking. You feel like you have the “right people on the bus“, but right now, it’s… Continue Reading
Unreliable, slow, unresponsive, inconsistent, doing the bare minimum, checked out. These are just a few of the words you can use to describe a disengaged or underperforming employee. The effect an underperforming employee can have on your team is devastating.… Continue Reading
By: SCOTT MAUTZ Not all forms of Rewards & Recognition (R&R) are created equal. In actuality, as human beings we aren’t profoundly motivated by the tangible reward or recognition itself. It’s about the meaning behind the reward. In fact, an international… Continue Reading
By: Kevin Eikenberry A lot (I mean a l o t) has been written about productivity. So how will I define unusual? I am defining it not by awareness, but by application. For me to provide five productivity ideas that… Continue Reading
By: S. Chris Edmonds As the global economy continues to improve, one significant metric for business leaders is at a nine-year high. That metric? Voluntary separations or “quits.” The US Department of Labor announced that 3.1 million Americans left their jobs… Continue Reading
By: RYAN HOLMES The era of CEOs remaining aloof and in the shadows, never mixing with mere mortals, is over. Today, building trust with customers and rapport with employees requires offering up a real, human face for the brand. Social media… Continue Reading
By: Jeannie Walters Listening to customers – or employees for that matter – can be challenging. They often don’t know the reason things have to work the way they do. They often complain about things you can’t change. They sometimes have… Continue Reading